Privacy Policy
Last Updated: November 14, 2026
Front Rowe Automotive LLC ("Front Rowe Automotive," "we," "our," or "us") respects your privacy. This Privacy Policy describes how we collect, use, and share information when you visit our website, contact us, or use our services.
1. Information We Collect
1.1 Information You Provide Directly.
We may collect your name, email address, phone number, vehicle information, appointment or service details, billing or payment details, and information you provide in customer-service inquiries or website chat.
1.2 Information Collected Automatically.
We may collect log and usage information such as IP address, browser and device information, visit date and time, and pages or features used.
1.3 Call and Communication Data.
We may collect caller name, phone number, call content, appointment details, messages, and related notes when you call, text, email, or chat with us.
2. How We Use Your Information
We use information to provide, operate, secure, and improve our services; respond to inquiries; schedule and confirm appointments; perform and update you on headlight, taillight, and windshield repair work; process payments; provide customer support; analyze website usage; and comply with legal obligations.
We may communicate by email, phone, or SMS only as permitted by law and according to the communication preferences and consent choices you provide.
3. SMS Communications
Providing a phone number does not by itself create consent to receive SMS messages from Front Rowe Automotive LLC.
On our website chat widget, you may choose an optional, unchecked checkbox to receive informational, non-marketing text messages from Front Rowe Automotive LLC. You may use the chat and contact us without checking that box. SMS consent is not required to submit a request, request service, or make a purchase.
Informational messages may include inquiry responses, appointment reminders and confirmations, service-status and vehicle-ready updates, and customer-care follow-ups after headlight, taillight, or windshield work. We do not send marketing or promotional text messages under this program. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase.
Reply HELP for help or STOP to unsubscribe from SMS messages. Email recipients may use the unsubscribe link included in promotional emails, if any are sent separately from this SMS program.
4. How We Handle and Disclose Information
We may use service providers that support our operations, such as SMS and email delivery, CRM, website hosting, payment processing, and customer service. They may process information only to provide services for us and under appropriate confidentiality and security obligations. We may also disclose information when required by law or to protect legal rights and safety.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Data Retention
We retain information only as long as reasonably necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements. Call logs, messages, and customer contact information may be retained for up to 12 months unless a longer period is required by law or necessary for an active service relationship.
6. Data Security
We use reasonable administrative, technical, and organizational safeguards, including access controls and secure systems. No method of internet transmission or electronic storage is completely secure, so absolute security cannot be guaranteed.
7. Your Privacy Rights
Depending on your jurisdiction, you may have rights to request access, correction, deletion, restriction, objection, or portability of personal information, and to withdraw consent where processing relies on consent. Contact us using the details below to exercise applicable rights.
8. Cookies
We may use cookies and similar technologies to understand website usage, improve performance, and personalize the experience. You may manage cookies through your browser settings.
9. International Users
Information may be transferred to and stored in the United States or other jurisdictions that may have different data-protection laws.
10. Children's Privacy
Our services are not directed to individuals under 18, and we do not knowingly collect personal information from minors. If we learn that information was collected from a minor without appropriate authorization, we will take reasonable steps to delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised Last Updated date.