Terms and Conditions
Last Updated: November 14, 2026
Welcome to the website and services of Front Rowe Automotive LLC ("Front Rowe Automotive," "Company," "we," "our," or "us"). These Terms and Conditions govern your use of our website, automotive lighting and glass repair services, and related communications.
If you do not agree with these Terms, do not use our services.
1. Eligibility
You must be at least 18 years old and legally capable of entering into binding agreements in your jurisdiction to use our services.
2. Services
We provide headlight and taillight restoration and repair, moisture removal and reseal, windshield and glass chip repair, and light replacement, along with related customer-care communications. We may update, modify, or discontinue features or service offerings as permitted by law. Service availability may vary by vehicle, damage, and location.
3. SMS Messaging Program
3.1 Business Identity and Message Types
The SMS messaging program is operated by Front Rowe Automotive LLC. Informational, non-marketing messages may include responses to inquiries, appointment reminders and confirmations, service-status and vehicle-ready updates, and customer-care follow-ups after headlight, taillight, or windshield work. We do not send marketing or promotional text messages under this program.
3.2 Consent
Providing a mobile number does not by itself create consent to receive SMS messages. On our website chat widget, informational consent is presented as a single optional, unchecked checkbox. You may use the chat and contact us without selecting that checkbox. SMS consent is not required to submit a request, use our services, or make a purchase.
We send informational SMS only according to that consent selection, unless another lawful basis applies to a specific non-marketing communication. Consent is specific to this messaging program and is not transferred to another party for its own marketing.
3.3 Message Frequency and Charges
Message frequency varies based on your interactions, appointments, service status, and selected communication preferences. Message and data rates may apply. Contact your wireless carrier for information about your messaging or data plan.
3.4 Opt-Out and Help
You may opt out at any time by replying STOP to any SMS message from us. We will send a confirmation and will stop further SMS messages for the applicable program, except messages legally required to complete the opt-out request. To receive help, reply HELP to an SMS message, email [email protected], or call 1-866-347-0409.
If you later wish to receive messages again, complete the website opt-in process again and select the optional consent checkbox.
3.5 Privacy
Our handling of personal information and SMS consent data is described in our Privacy Policy at https://www.frontroweauto.com/privacy.
4. Email Communications
If you separately subscribe to promotional emails, you may unsubscribe using the link provided in those emails. Service-related emails may still be sent when necessary to provide requested services or administer an appointment or account.
5. User Responsibilities
You agree to provide accurate and current information, use the services lawfully, avoid interfering with the operation or security of the services, and comply with applicable privacy, telecommunications, and consumer-protection laws.
6. Privacy Policy
Your use of our services is also governed by our publicly accessible Privacy Policy at https://www.frontroweauto.com/privacy.
7. Payments and Billing
If you purchase a paid service, you agree to pay the disclosed fees and charges. Refund eligibility, billing terms, and any changes to a scheduled service are governed by the applicable estimate, invoice, or service agreement and applicable law.
8. Intellectual Property
Website content, logos, text, graphics, software, and other materials are owned by or licensed to us and protected by applicable intellectual-property laws. You may not reproduce or distribute protected materials without authorization.
9. Third-Party Services
Our services may link to or integrate with third-party tools such as CRM, scheduling, payment, hosting, maps, or communications providers. Third-party services are governed by their own terms and policies.
10. Disclaimer of Warranties
To the extent permitted by law, the services are provided on an "AS IS" and "AS AVAILABLE" basis. We do not guarantee uninterrupted availability, error-free operation, or that every repair will be possible on every vehicle. Any service guarantee we offer will be described at the time of service or in a written estimate or invoice.
11. Limitation of Liability
To the maximum extent permitted by law, the Company will not be liable for indirect, incidental, special, or consequential damages arising from use of or inability to use the services. Any limitation is subject to rights that cannot lawfully be waived.
12. Indemnification
To the extent permitted by law, you agree to indemnify and hold the Company harmless from claims arising from your unlawful misuse of the services or material violation of these Terms.
13. Governing Law
These Terms are governed by the laws of the State of South Carolina, without regard to conflict-of-law principles. Disputes will be handled in a court of competent jurisdiction, subject to applicable law.
14. Changes to These Terms
We may update these Terms periodically. Changes will be posted on this page with a revised Last Updated date. Continued use after an effective update constitutes acceptance where permitted by law.